Terms and conditions

Last updated: 9 November 2026

These terms apply to all services you order under the Web Freaks brand. Read them before you confirm a quote. If anything is unclear, ask at info@webfreaks.eu, better before than after. This is an English translation; if it differs from the Slovenian version, the Slovenian version applies.

1. Provider and scope

The service provider is ALTTAB, multimedijske storitve, Jernej Drnovšek s.p., Dolenja vas 21, 1410 Zagorje ob Savi, Slovenia, VAT ID: SI91269849 (hereinafter the provider or we). Web Freaks and Control Freaks (ctrlfreaks.eu) are brands of this company. Contact: info@webfreaks.eu.

These terms apply to every order placed via the webfreaks.eu website or by email and form an integral part of every quote. Where a quote provides otherwise than these terms, the quote applies. By confirming a quote, you confirm that you have read and agree to these terms.

2. Services and packages

We build websites in these packages:

All prices on the website are excl. VAT. VAT is charged on the invoice. The scope of each package (number of subpages, sections, rounds of revisions and the like) is described on the website and in the quote you receive.

Additional services are charged according to the price list or the quote: copywriting, stock or AI visuals, additional subpages (60 € per subpage), an additional round of revisions (60 €), an additional language (from 100 €), advanced animations (from 100 €).

We build online stores (Shopify and Shopify Plus) in cooperation with Conversion Design d.o.o. The scope, price, deadlines and terms for online stores are set out in the quote you receive.

3. Order and quote

An enquiry submitted via the form on the website is not yet an order and does not commit you to anything. Based on the enquiry, we prepare a quote with the scope, price and approximate deadline. The quote is valid until the date stated on it.

An order is placed when you confirm the quote in writing. Confirmation by email is sufficient. From then on, the quote together with these terms is the contract between us. Anything we agree later that changes the scope or price is confirmed in writing.

4. Client materials

For the website build, you provide the copy, logo, photos and the domain or access to it. You send the materials by the agreed date, as a rule before work begins.

You warrant that you have the right to use all materials you send us and that publishing them does not infringe copyright or other rights of third parties. If anyone makes claims against us because of your materials, you assume them.

If you do not have the materials, we can prepare them as an additional service (copy, stock or AI visuals) according to the price list or quote. If you do not deliver the materials, the delivery deadline is postponed accordingly. By agreement, we can build the site with placeholder content that you replace later, but replacing it after the project is completed counts as additional work.

5. Delivery and deadlines

Deadlines in the quote are approximate. They depend on when we receive all materials and on how quickly you respond to questions and approvals. If the delivery of materials or your response is delayed, the deadline is postponed by the same time. We will inform you promptly of any longer delays on our side.

During the build, we show you the site on a test link. We publish it once you approve it and the full amount has been paid.

6. Revisions

The package price includes a set number of rounds of revisions: the Sales landing page includes one round, the other packages two rounds. One round means one compiled list of comments that you send at once and that we implement in full. Each additional round costs 60 €.

A revision is a change within the agreed scope: different copy, a replaced image, a color correction, a moved element. A new section, a new subpage, or a change of structure or concept is not a revision but a change of scope, which we price separately and confirm in writing.

7. Payment

After you confirm the quote, we prepare a preview of the site, as a rule within 24 hours. If you do not like the preview and do not approve it, you pay nothing and the cooperation ends with no obligations for either party. Once you approve the preview or design, we issue an invoice for 50% of the order value. You pay the remaining 50% before the site is published. The payment deadline is stated on the invoice.

By agreement, the one-time amount can be split into up to 4 interest-free monthly instalments. Instalments are agreed in writing before work begins. If an instalment is late, we may withhold work or publication until it is paid.

Additional services are charged separately, after the work is done or together with the final invoice.

8. Hosting and domain

The domain is registered in your name. You can pay for hosting directly to the hosting provider, or it can be included in a Web Freaks monthly plan (from the Mini plan upward), in which case we provide hosting and the SSL certificate with our hosting provider. Web Freaks can set up hosting, the domain and email for you if you wish. We are not liable for the operation, speed or availability of the hosting provider's servers.

Maintenance of the site after launch is not part of the package unless the quote states otherwise.

Monthly plans. Monthly plans (Mini, Basic, Growth, Pro and the custom plan) are optional, with no lock-in, and can be cancelled with 30 days' notice. The exception is the offer where, with a 12-month Growth plan, we build the business website for free: in that case the Growth plan runs for at least 12 months. If you cancel earlier, we charge the regular price of the business website (499 € excl. VAT), reduced by 1/12 for each paid month. After 12 months, the plan continues with no lock-in. When a monthly plan that includes hosting ends, we help you move the site to another provider.

9. Copyright and ownership

Once the order has been paid in full, you get the right to use the final website without restriction: you can use it, change it, move it to other hosting or have someone else edit it.

The template, source components, code and tools we use in the build remain the property of the provider. We may reuse them in other projects. Your content (copy, logo, photos) remains yours.

We may show the project as a reference: on our website, in presentations and on social media, stating your name or company name. If you do not want this, let us know in writing and we will not publish the project.

Until the order has been paid in full, the site remains the property of the provider and you may not use it.

10. Liability

Our liability for damages arising from the order is limited to the order value (amount excl. VAT). We are not liable for indirect damages such as loss of profit or customers.

We are not liable for:

• content you provide (its accuracy, lawfulness and copyright),
• outages, errors or data loss at hosting providers and other third parties,
• changes to third-party platforms (browsers, Google, Meta, plugins, external APIs) that cause part of the site to stop working as intended,
• the results the site brings, such as traffic, search engine rankings or sales.

11. Withdrawal from the contract

You can withdraw from the order at any time by written notice. In that case, you pay for the work done up to that point. If work has already started, we do not refund the advance payment. If the work done exceeds the advance payment, we invoice you for the difference.

We may withdraw if, despite a written warning, you do not deliver materials or do not respond for a longer period, if you do not pay an invoice on time, or if you ask us for content that is unlawful or offensive. In that case too, we charge for the work done up to that point.

If you order as a consumer (a natural person acting outside their business activity), you have the statutory right to withdraw within 14 days of concluding the contract without giving a reason. This right ends once, at your express request, we start the build before that period expires.

12. Dispute resolution

Slovenian law applies to these terms and all orders. If a disagreement arises, we first try to resolve it amicably, by email or in a meeting. If that fails, the court in Ljubljana has jurisdiction.

13. Changes to the terms

We may change these terms. Your order is governed by the version published on the day you confirmed the quote. The current version is always on this page, with the date of the last update at the top.